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Terms & Conditions

About Us

Here at Britsuperstore we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected]

Britsuperstore is the trading name of Britstore Ltd.

Our contact details:
15-17 Elms Vale Road
CT17 9NZ
United Kingdom
Phone: +44 (0) 1304 206069
Fax: +44 (0) 1304 214382
Email: [email protected]

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Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please be aware that we try and keep all photographs on the site up to date, but due to packaging changes etc the pictures may differ from the product you receive. You will always receive the current product available to us at the time of your order as we do not hold stock, but buy on demand.

Due to increased shipping weights on multi-buys, special offers are only available from their specific web pages. The word "offer" must be in the description of the item placed in the shopping cart to benefit from the offer.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. As you will see, all of our prices are in Pounds Sterling,

We accept Visa, Mastercard, Maestro and American Express. We use SagePay to securely process your credit card details and at no stage do they become available to us.

You also have the option of paying by PayPal or by cheque. Cheques should be in pounds Sterling and be made payable to Britstore Ltd.

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Shipping And Handling

Here at Britsuperstore we have had years of experience in packing parcels that are shipped all around the world. If you choose to order from us, you will see that depending on the destination of the order, there are a number of shipping rates and delivery times. Unless stated the delivery times are estimates in working days and apply from the day of posting and may be subject to customs delays. There may be restrictions or duties involved with your goods, and as the customer it is your responsibility to check this as well as your tracking information showing any delivery or customs updates, as any charges incurred for this will be at your cost.  Once again, It is up to you as the customer to check if there are any restrictions or duties involved with your goods, and any charges incurred for this or quarantine fees will be applicable to you as the customer. We may, at our discretion, send your order with an alternative courier which could alter the estimated delivery timescale. We may do this due to remote delivery locations, industrial dispute disruptions or any other reason. Increased security measures have resulted in couriers limiting quantities of liquids on aeroplanes. As a result, we may, at our discretion, substitute smaller containers of fluids destined for certain destinations, or we may decline an order and refund your money if no suitable alternative exists.

Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.


If you choose to ship via AIRMAIL - NO TRACKING, all parcels are not trackable and so we are unable to assist in the rare event your parcel is not delivered. We are unable to offer any refunds for orders if this service is selected.


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Back Orders

We will only dispatch your order once it is complete. We do not send part orders. However, if a product is not available, a refund will be credited to your card for the cost of the product and also the cost of the shipping. This will be included on your receipt.

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Tax Charges

As you may be aware Customs often charge duty on imports into certain countries. Unfortunately, we have no control over this and you will be liable for any charges incurred due to import taxes and quarantine charges.

Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.

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Credit Card Security

We use SagePay to process our card payments and they are level 1 PCI DSS compliant and are an active member of the PCI SSC (Security Standards Council) Their system is fully secure and includes a number of fraud prevention measures designed to protect you, us and your credit card company. At no stage do your card details become available to us. SagePay deal directly with our bank who then contact your card issuer for authorisation, all in a matter of seconds.

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Reaching Us

If you need to reach us, please email us on [email protected] Alternatively, you can call on 01304 206069 (International +44 1304 206069) or fax us on 01304 214382 or write to us at 15-17 Elms Vale Road, Dover, Kent, CT17 9NZ, United Kingdom.

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Privacy Policy

Britstore Ltd t/as Britsuperstore does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

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Returns Policy

If we make a mistake, and you receive goods that you did not order then we will refund you the cost of your missing goods. We must be notified of any item(s) to be returned within five days of receiving your order. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-

The item(s) are in good saleable condition
Item(s) are within a reasonable range of their "sell-by" or "use-by" date
All security seals and packaging are intact
You are responsible for shipping any returned item(s) back to us. We can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates, we have no control over this.

We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.

If we are conducting an investigation into any delayed parcels, we are unable to process a refund until the investigation has been resolved.  Please be advised this could take up to 30 working days.

Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.

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