- Home |
- Returns Policy
Browse By Section
- New Products
- Special Offers and Clearance Lines
- Marks and Spencer Food
- Harvey Nichols Food
- Harrods Food
- Baby Milk - Formula and ready To Feed
- Baby Food, Formula & Healthcare Products
- English Tea Brands
- Coffee Shop
- Hot Chocolate, Malt Drinks
- Groceries
- World Foods
- British Biscuits & Cookies
- Cakes and Tarts
- Ready Meals
- Condiments & Sauces
- Sweet And Savoury Spreads
- Savoury Biscuits
- Breakfast Cereals and Porridge
- Cereal Bars
- Puddings and Desserts
- Cooking Aids
- Baking Supplies
- Special Diet Food
- Chocolate
- Retro Sweets
- British Sweets and Candy
- Turkish Delight
- Soft Drinks
- Chewing Gum and Bubble Gum
- British Snacks & Crisps
- Healthcare
- Toiletries
- Beauty and Skincare
- Childrens Toiletries
- HomeCare
- Pet Food
- UK News and Magazines
- Gift Ideas
- Stationery & Office Supplies
- Mail Forwarding
- CarCare
Returns Policy
If we make a mistake, and you receive incorrect goods then we will refund you the cost of the erroneous goods. We must be notified of any item(s) to be returned within five days of you receiving the delivery. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-
The item(s) are in good saleable condition
Item(s) are within a reasonable range of their "sell-by" or "use-by" date
All security seals and packaging are intact
You are responsible for shipping any returned item(s) back to us, we can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates, we have no control over this.
We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.
Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.