Returns Policy

If we make a mistake, and you receive incorrect goods then we will refund you the cost of the erroneous goods. We must be notified of any item(s) to be returned within five days of you receiving the delivery. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-

The item(s) are in good saleable condition
Item(s) are within a reasonable range of their "sell-by" or "use-by" date
All security seals and packaging are intact
You are responsible for shipping any returned item(s) back to us, we can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. If your parcel is returned to us because the courier has attempted delivery or you have provided incorrect address/contact details we are happy to re-ship with additional shipping charges or refund the goods value. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates, we have no control over this.

We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.