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Returns Policy

Returns Policy

If we make a mistake, and you receive incorrect goods then we will refund you the cost of the erroneous goods. We must be notified of any item(s) to be returned within five days of you receiving the delivery. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-

The item(s) are in good saleable condition
Item(s) are within a reasonable range of their "sell-by" or "use-by" date
All security seals and packaging are intact
You are responsible for shipping any returned item(s) back to us, we can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. If your parcel is returned to us because the courier has attempted delivery or you have provided incorrect address/contact details we are happy to re-ship with additional shipping charges or refund the goods value. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates, we have no control over this.

We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.

BRITSUPERSTORE NEWS

Welcome! You have reached www.britsuperstore.com, the home of British food delivered to you safely, packaged well and with a long shelf life. We have been trading online now for over 15 years so you can trust us to provide you with your family favourites wherever you are in the world. You may not be able to get to Sainsburys, Tesco, Waitrose, Marks and Spencers or John Lewis but we can go there for you so you need never miss out on those homely treats that you love so much.
For a real taste of home, browse our Puddings and Desserts section and get tempted by all of the delicious food that you could have delivered to your door. Remember Angel Delight? Nothing could taste more nostalgic than this lovely whipped dessert and we sell so many different flavours! Ambrosia Devon Custard is another family favourite along with Ambrosia Semolina, Ambrosia Creamed Rice, Ambrosia Rice Pudding and Ambrosia Tapioca (remember that from school lunches?!). For that special occasion you will probably do what we do in the UK and go to your higher end supermarket to get that lovely treat to make your day. We recommend the fabulous Marks and Spencer Salted Caramel Sauce to add that special something to your ice cream or their White Chocolate Fudge Sauce - a real favourite of our grandchildren! Waitrose too can offer you those sweet treats - try their Seriously Chocolatey Dipping Sauce which is simply heavenly!
Of course you may be watching what you eat and might want to try Slim Fast Meal Shakes. It doesn't have to be boring as you can order Slim Fast BBQ Tortillas, Slim Fast Cheddar Bites (a firm favourite in the office as perfect for a working lunch) and also Slim Fast Heavenly Chocolate Bars so you will not feel deprived at all!
Missing all that UK gossip? We can help with that by supplying you with your favourite magazines - you could be reading Chat or Heat, Prima or Marie Claire with your feet up having a lovely cup of Twinings English Breakfast Tea. Just like home! We can also provide you with your newspapers - you can order The Sun, The Mirror or The Daily Mail or if you prefer the UK broadsheets, ask for The Guardian or The Times and we will send it to you.
Everyone knows that we Brits are true dog lovers and we know that it may not be that easy for you to get hold of the food you know that your dog loves. Use www.britsuperstore.com to ship to you all of their favourites like Chappie Original, Winalot Chunks in Jelly, Pedigree Original Loaf and Butchers Choice Chicken,Turkey Beef and Lamb. If your dog prefers dry kibble then we can send that too! Just browse our selection of Arden Grange Classic Chicken, Iams Adult Dog (for various size breeds) and Wagg Complete Dog Premium Chicken Rice and Vegetables. If your dog is a real British Bulldog who likes his UK treats then buy him a box of Bonio Originals or, our dog's favourite, the much loved Pedigree Schmackos.
Sometimes you will feel much more comfortable in sticking with what you know and nowhere is your comfort more important than with sanitary protection. We can ship your preferred brands to you so that you feel secure all day long. Browse our range of Tampax Tampons with Applicators or the popular Tampax Pearl range. Lillets tampons and Lillets Towels are available in different sizes to suit you. For daily use you could order Always Pro Fresh Liners or Bodyform Light So Slim Pantyliners. For troublesome period pains use what you trust and know so be prepared and add some Nurofen Caplets or Panadol Actifast Tablets to your order. Throw in a bar of Cadbury's Dairy Milk Chocolate or a bar of Divine Dark Chocolate and you will be a happy bunny!