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Returns Policy

Returns Policy

If we make a mistake, and you receive incorrect goods then we will refund you the cost of the erroneous goods. We must be notified of any item(s) to be returned within five days of you receiving the delivery. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-

The item(s) are in good saleable condition
Item(s) are within a reasonable range of their "sell-by" or "use-by" date
All security seals and packaging are intact
You are responsible for shipping any returned item(s) back to us, we can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates, we have no control over this.

We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.

Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.

BRITSUPERSTORE NEWS

Congratulations! You have reached www.britsuperstore.com and we know that we can give you what you are looking for. If you are abroad and require those little home comforts or foods that just aren't the same where you are then you need to use us to fulfil your needs. Order from us and rest assured that you are using a company with an outstanding track record. Our personal shoppers will hand pick your order which will then be carefully packed so that it arrives with you exactly as it was sent. Our shipping is safe, quick and reliable. Shop with us and have a shopping experience second to none.

Feeding your baby is so important to you and we want you to know that it is important to us too. If you are overseas you may not be able to get hold of the formula that you are familiar with and this where we come in! Browse our Baby Store for Hipp Organic Baby Milk, Milupa Aptamil Baby Milk and Formula, SMA Baby Milk and Formula and Cow and Gate Baby Milk. As your baby grows you may want to try Farley's Rusks Original which we think just about everyone in the UK was raised on! You can order Organix Baby Food, Cow and Gate Baby Food and Heniz Baby Food so you need never be without the brands that you know and trust for your baby. Your peace of mind is important to us.

You may be following a special diet and the foods that you need may not be very easy to come by where you are in the world. At britsuperstore.com we can meet your needs so take a look in our Special Diet Food Section. If you love sandwiches but can't eat wheat or gluten then order the delicious Dietry Specials Ciabatta Rolls or the Biona Organic Rye and Sunflower Seed Bread, both favourites of gluten free shoppers in the UK. Enjoy homemade pizza with the rest of the family by ordering the Tesco Free From Pizza Bases and don't miss out when they all have curry because you can order the Tesco Free From Garlic and Coriander Naan Bread and join in. You don't need to miss out on treats either as we can send you a wide selection of gluten and/or dairy free confectionary such as Biona Organic Sour Snakes, Dairy Free Chocolate Covered Raisins and Biona Organic Mini Fruit Bears. If you love to cook but find yourself limited by what ingredients you can access then use us for Sainsbury'sFree From Italian Corn Spaghetti, Hale and Hearty Organic Brown and White Rice Penne and Pollen Organics Basil and Almond Pesto.

We Brits are a houseproud lot but keeping house overseas can be more difficult if you do not have your favourite 'go to' products to hand. We can help you and if you go to our Homecare Section you can choose from tried and trusted UK products which will get the job done. Order UK favourite laundry powders Bold, Surf, Ariel or Persil and couple these with fabric conditioners Lenor or Comfort. Get the famous Fairy Liquid Original or try the Tesco Expert Naturally Powered Lemon Washing Up Liquid for a change. For general cleaning around your home turn to us for your Domestos and Parazone products and don't forget to turn to the amazingly useful Dettol Antibacterial Surface Cleansing Wipes so popular with UK shoppers.

Chocolate is the one food that will never go out of fashion and it will always be the perfect treat, comfort food or tasteful gift. Here at britsuperstore we can send you whatever you like from our great and extensive range of delicious chocolate. If you want to treat your grandchildren then order everybody's childhood favourite, Cadburys Curly Wurly or a packet of Cadburys Heroes Family Treatsize. If it's been 'one of those days' and you need a comforting taste of home than make sure that you have stocked your cupboards with Cadburys Dairy Milk or perhaps you might prefer a Mars Bar or a Milky Way. For dinner parties nothing beats the elegance of the classic After Eight or Bendicks Chocolate Mint Crisps especially when teamed with a Lavazza Espresso or Taylor's Rich Italian coffee. And for treating the whole family try Thornton's Premium Collection for when you are all together watching TV and want to make it a little bit special.