About Us
Here at Britsuperstore we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at britsuperstore@britstore.co.uk
Britsuperstore is the trading name of Britstore Ltd.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please be aware that we try and keep all photographs on the site up to date, but due to packaging changes etc the pictures may differ from the product you receive. You will always receive the current product available to us at the time of your order as we do not hold stock, but buy on demand.
Due to increased shipping weights on multi-buys, special offers are only available from their specific web pages. The word "offer" must be in the decription of the item placed in the shopping cart to benefit from the offer.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. As you will see, all of our prices are in Pounds Sterling,
We accept Visa, Mastercard, Maestro and American Express. We use SagePay to securely process your credit card details and at no stage do they become available to us.
You also have the option of paying by PayPal or by cheque. Cheques should be in pounds Sterling and be made payable to Britstore Ltd.
Shipping And Handling
Here at Britsuperstore we have had years of experience in packing parcels that are shipped all around the world. If you choose to order from us, you will see that depending on the destination of the order, there are a number of shipping rates and delivery times. Unless stated the delivery times are estimates in working days and apply from the day of posting and maybe subject to customs delays. It is up to you as the customer to check if there are any restrictions or duties involved with your goods, and any charges incurred for this or quarantine fees will be applicable to you as the customer.
Back Orders
We will only dispatch your order once it is complete. We do not send part orders. However, if a product is not available, a refund will be credited to your card for the cost of the product and also the cost of the shipping. This will be included on you receipt.
Tax Charges
As you may be aware Customs often charge duty on imports into certain countries. Unfortunately, we have no control over this and you will be liable for any charges incurred due to import taxes and quarantine charges.
Credit Card Security
We use SagePay to process our card payments and they are level 1 PCI DSS compliant and are an active member of the PCI SSC (Security Standards Council) Their system is fully secure and includes a number of fraud prevention measures designed to protect you, us and your credit card company. At no stage do your card details become available to us. SagePay deal directly with our bank who then contact your card issuer for authorisation, all in a matter of seconds
Reaching Us
If you need to reach us, please email us on britsuperstore@britstore.co.uk, alternatively, you can call on 01304 206069 (International +44 1304 206069) or fax us on 01304 202300 or write to us at 15-17 Elms Vale Road, Dover, Kent, CT17 9NZ, United Kingdom.
Privacy Policy
Britstore Ltd t/as Britsuperstore does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
If you make a mistake whilst ordering we would be unable to offer a refund on any returns or postage including all grocery goods and all baby foods including milk. If the mistake is ours, then we will of course refund the items concerned. If your parcel is returned to us with an attempted delivery, or due to you providing incorrect address details, we will have to re-charge you the shipping costs, or alternatively refund the goods only.
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